Ordering Policies

We believe that hidden company policies often lead to displeased customers. Your satisfaction is very important to us. Our policies apply to all orders regardless of which method you choose to place your order. Thank you for understanding that no exceptions can be made.

Placing Your Order:

In an effort to expedite order processing time, we have automated many of our order processes. We cannot make any changes to an order once it is finalized. Please check your order carefully before you finalize it.

Our online shopping cart does NOT require you to place your credit card information online. During your online checkout, you will be offered the opportunity to select to phone or fax your credit card information.

PayPal:

Please be aware that payments made though PayPal may occasionally take a few days to clear. We have discovered that their system sometimes goes down. This can prevent us from confirming the receipt of payment. We are not responsible for any delays in processing orders paid for through PayPal. Orders cannot be shipped until your payment clears. Orders of $150.00 or more paid for via PayPal must be shipped to an address that the PayPal system lists as being CONFIRMED. Please note that this is separate from verifying your account. You are able to confirm your address by logging into your PayPal account, going into the Profile Summary area, selecting Street Address, and then by clicking on the Confirm button on the bottom of the page. PayPal's confirmation prodecures could change, so if you have questions, please contact PayPal.

Out of Stock Items:

Sometimes a product will be available at the time you place your order, but then becomes out of stock by the time your order is received at our warehouse. In these rare instances, your charge card may have already been billed for the item. If an item is out of stock after your invoice is processed, you will receive a credit as soon as the warehouse notifies us of the situation. If the out of stock item is received within a few days and the amount is more than $25, we will ship the merchandise once it arrives. If the amount is less than $25 or if the item is not expected to arrive within a short period of time, we will credit your charge card for the item. If one of the ingredients contained in a product sampler is out of stock, we reserve the right to substitute a similar ingredient of equal or greater value.

Cancellations:

Cancelled orders that have already been processed but not shipped, will be subject to a restocking fee of 20% or $5, whichever is higher. The restocking fee on cancelled RUSH/UPS NextDay/UPS 2 Day/UPS 3 Day orders is 25% or a minimum of $10 plus the Rush fee.

Shipping & Handling:

Shipping fees are calculated based on the actual weight of the merchandise. Because of the weight of packaging materials, the minimum shipping weight is 2 pounds. A $2 handling fee is charged on all orders (the fee might be higher on exceptionally large orders or large party orders).

Most orders are shipped via UPS Standard Ground within 48-72 hours (peak season delays will be posted online). UPS now offers ground service to Alaska, Hawaii and Puerto Rico. UPS Next Day Air, Next Day Air Saver, Saturday Delivery, 2nd Day Air and 3 Day Select delivery options are available during checkout. Saturday Delivery is only available with UPS Next Day Air orders shipping on Friday and is an additional $13 per box above the UPS Next Day Air shipping fees. We do not ship via USPS or any other carrier.

An In-House Rush service is available for an additional $5.00 fee. During peak seasons, a Priority Rush service is also available for an additional $10.00. If you need your order shipped the same day during peak seasons, we recommend that you select our Priority Rush service.

UPS Canada Standard is the standard method used for most Canadian deliveries (some locations within Canada require us to use UPS Worldwide Express). All international orders are shipped via UPS Worldwide. International customers are responsible for any and all customs duties, taxes and brokerage fees that the package may incur.

The customer is responsible for any additional fees charged by UPS for address corrections. UPS charges this fee when packages are missing suite numbers, contain typos including zip code errors, or contain any other incorrect information that is supplied by the customer within the "Ship To" area of our order form. UPS also charges for address changes such as dropping off your package at any address other than the one provided in the "Ship To" area of the order form. The UPS address correction fee is $5 per box. We reserve the right to charge for these fees as soon as we are notified of them.

Sorry, we are not able to ship via C.O.D. We cannot ship to post office boxes, to APO/FPO addresses, or via postal services within the US or international addresses. We suggest you have your order shipped to a friend or relative who can then forward it on to you. We apologize for the inconvenience.

All orders require your signature upon package delivery. Customers are responsible for shipping and handling charges if a package is returned because no one was available to accept it. If you make a special request to have UPS leave your package without signature, we will place the request on the box however we CANNOT guarantee that UPS will comply. Only they can decide if they feel it is safe to leave a package at your location as they will ultimately be responsible if the package gets stolen or misplaced. If this may be a problem, please give us an address where someone will be home to receive the package for you.

When ordering online, the shipping amount shown during checkout is only an estimated charge generated by the UPS online system. The system is unable to determine and account for multiple boxes and certain surcharges. Therefore, your shipping charges may be higher than the online estimation if your order is large and requires multiple boxing, extra UPS handling charges and UPS Rural Route Surcharges.

In many cases, it is not possible to accurately confirm shipping charges without having packed/shipped your order. We reserve the right to charge the full shipping amount to your credit card once the order has been shipped. This will show up as a second charge on your credit card. International customers are responsible for any and all customs duties, taxes and brokerage fees that the package may incur.

Returns:

There are absolutely no unauthorized returns because we cannot guarantee the purity of our merchandise or resell it once it has left our warehouse. We are not able to issue credit on unauthorized returns, and merchandise returned without authorization will be discarded. We are not able to make exceptions to this policy. Authorized returns are subject to a 20% restocking fee or $5, which ever is greater.

In the event that we make an error, we will of course gladly authorize the return of incorrect or defective merchandise and pay for the return shipping costs.

Most of our products such as butters, oils, essential oils, herbs & hydrosols, come from natural sources. They are subject to a normal range of variations in color, texture, odor etc. These variations can be due to seasonal changes such as temperature, rainfall, sunlight and other variables. These differences from batch to batch are normal and are not regarded as defects in the product quality. We cannot accept returns due to these variations because we cannot resell the product once it has left our facility. We strongly urge you to please purchase a small quantity of ingredients that are new to you before placing a larger order.

Our fragrance oils reflect only a fraction of the infinite number of possible formulations that can be created. Fragrance oils can vary between retailers, and our version of a fragrance may differ significantly from another retailer's version, or from what you were expecting. Since we do not accept returns on fragrance oils or other ingredients, we offer our products in very small sizes that are useful for testing purposes. We urge you to take advantage of our small quantity sizes and no minimum order restrictions to test our ingredients.

Damage Claims:

Please inspect packages upon arrival. You must report any damages, missing items or missing boxes to both UPS and Kits for Crafts within 3 days of receiving your order. If you notice any damage to the shipping box upon delivery, report it to the UPS driver and then report it directly to UPS. UPS will send someone to inspect the package. If you notice any damaged items upon unpacking the order, leave the box and its contents as is, save all of the packaging material, contact USP to arrange an inspection of your package, and contact us so that we may process your claim. We cannot replace damaged merchandise unless the package has been inspected by UPS. Your replacement will be shipped once we have been issued a claim number from UPS. We also cannot replace missing items unless they are reported within 3 days of the receipt of your order.

Safety Disclaimer:

Although Kits for Crafts tries to be as accurate as possible when describing ingredients and supplies, Kits for Crafts cannot guarantee the accuracy or completeness of the information that is provided via its Web site, print materials, telephone conversations or written/e-mail correspondence. It is up to the customer to adequately research the appropriate use and safety information for each item, including any governmental regulations in place for proper usage, labeling and sale if you intend to use the ingredient in a manner not recommended by Kits for Crafts.

The contents of our print materials and Web site have not been evaluated by the FDA. Information in our print materials and on our Web site is not intended to diagnose, treat, cure or prevent any disease.

By purchasing and using ingredients and products sold by Kits for Crafts, you agree that you will follow the proper guidelines for usage as described in our Important Safety Notes & Instructions. When purchasing ingredients outside of the kits, you agree that you will conduct your own research regarding the safe usage of these products in skin care products. You agree that you will not hold Kits for Crafts liable for any problems that arise from your storage and use of the ingredients or products. You will assume all product liability for the final products/creations that you make using ingredients purchased from Kits for Crafts.